PARTY RULES

we set salon policies to protect:

our livelihood + your experience

APPOINTMENTS

  • In order to schedule an appointment of any kind, guests must have a complete file, containing:

    • a valid credit or debit card

    • the minimum level of personally identifying information needed to run our business effectively (first/last name, valid phone number and email address)

    A guest’s inability to complete their file will result in the salon’s inability to complete the booking.

  • Guests are able to make and change appointments via phone, email and (for select services) through our virtual booking platform.

    Communication about appointment changes outside of business hours is to be submitted via email.

    48 hours notice is required of guests when making appointments changes of any kind (e.g. cancellations, rescheduling) to avoid charges to their card on file.

    Changes made to appointments with less than 48 hours notice will result in a charge equal to 50% of the scheduled service(s) applied to the guest’s card on file.

    Changes made to appointments with less than 24 hours notice will result in a charge equal to 100% of the scheduled service(s) applied to the guest’s card on file.

    If a policy charge is unsuccessful (e.g. the guest’s card declines for a portion or the full amount owed), prepayment for future services will be required at the time of booking.

    Guests who repeatedly make appointment changes within 48 hours may be asked to prepay in full for future services at the time of booking.

  • With the spirit of serving our valued guests and artists, we have updated our policies for those needing to make appointment changes due to their own (or their dependent’s) unexpected illness or health emergency.

    • Appointment changes made with less than 48 hours notice due to unexpected illness or will result in a charge equal to 50% the cost of the scheduled service(s) to serve as a partial prepayment towards the rescheduling of the appointment(s).

    • Appointment changes made with less than 24 hours notice due to unexpected illness will result in a charge equal to total cost of the scheduled service(s) to serve as a prepayment towards the rescheduling of the appointment(s).

SERVICE + EXPERIENCE

Only the BLONDELUXE service experience can produce BLONDELUXE quality results.

To ensure our team is able to provide everyone with the service we advertise and charge for, we ask that guests arrive at the salon:

  •  5-10 minutes prior to the scheduled appointment time to allow adequate time for check-in

  • without children or animals (we love kids and critters but for many reasons, cannot allow them to accompany guests during hair services)

  • ready to respectfully communicate and collaborate with the BLONDELUXE team 

  • If you feel dissatisfied in any way with the hair or experience we have provided, please do not hesitate to reach out. We welcome all feedback and the opportunity to retain your business. We ask that guests seeking adjustments to their look at no cost reach out to the salon within 7 days of their service.

  • If we feel that we are unable to provide the BLONDELUXE service experience due to an exceedingly-late (15+ minutes) guest arrival or inappropriate/disrespectful communication, the salon will refuse service at the expense of the guest.

PAYMENT

  • Eligible methods of payment for in-store services + retail:

    • All major credit/debit cards (Visa, MasterCard, Discover, American Express, etc)

    • Cash

    Ineligible methods of payment for in-store services + retail:

    • Personal check or money order

    • Venmo, CashApp, Paypal

    • Afterpay or other third party “pay-later” services

  • All listed menu prices reflect a built-in cash discount.

    When paying by credit card, this discount is not applied and a small adjustment is added to cover processing costs.

    Visa, MasterCard, Discover — 3%

    American Express — 3.5%

    Thank you for supporting our small business.

  • BLONDELUXE requires full or partial prepayment for select services and situations that serves as a guest’s demonstration of their commitment to an appointment. This is nonrefundable and non-transferrable.

  • Gratuity for artists is not expected but it is appreciated. Our point of sale system allows guests to discreetly enter a custom tip or select from prompts with suggested percentages calculated on the service cost.

    If a guest sees more than one artist (excluding assistants) the tip will be distributed equally (e.g. if Lexi’s haircut service is $150 and Samanatha’s color service is $300, and the guest tips 20% at checkout, Lexi will receive a 20% tip of $30 and Samantha will receive a 20% tip of $60).

  • All retail sales are non-refundable, but if a guest is dissatisfied with their purchase they may exchange it within 14 days.

    Sale items of any kind, hair tools, apparel, body care, liters of shampoo, conditioner and masques are not eligible for exchanges or returns.